Here I thought that eBay was supposed to have the buyer's back. Apparently not. Opened up a case about an item not received, even though the tracking showed it was delivered. Here's the rundown: I look at the tracking on the 1st after the seller had said it had left the sorting facility the previous night, and it says "Handed over to Customs (12/1/16)". I then go get the mail, thinking it to be a bit of an error in scanning, wanting to believe the seller. I get to the mailbox, and nothing was in there but my usual mail (letters, magazines, etc.). Now, I'm a bit worried and upset, as the package is fairly expensive. I open up a case when I get back to the house, and shortly afterwards, the tracking updates to "Delivered". I inwardly screamed at this... ...but continued over the next couple of days to check w/ the post office (who couldn't find the package or figure out what happened) and with neighbors. Nothing. Seller keeps saying "it says delivered, please check w/ friends, family, neighbors, etc." I call into eBay CS earlier, and they escalated the case. I think "awesome, I should get my refund issued". Nope. They decide in seller's favor cuz of the aforementioned "Delivered". Even though I had extensively told them it had not, and that I had checked countless times around for said package. I call for appeal. They tell me to file an IC3 report (internet crime report). I'm like, "How does this help?" they say it is needed for them to go through and override something or another for my appeal (and get refunded), and to make sure something like this never, yada yada yada. I'm supposed to get a decision by the 9th. They should have never decided in the seller's favor to begin with. It's like my side didn't matter at all. All cuz it says 'delivered'. TL:DR, buyer beware, eBay protects chinese sellers.