ebay has me pretty steamed right now...

[Nyuuchan353 147]

Here I thought that eBay was supposed to have the buyer's back. Apparently not.

Opened up a case about an item not received, even though the tracking showed it was delivered. Here's the rundown:

I look at the tracking on the 1st after the seller had said it had left the sorting facility the previous night, and it says "Handed over to Customs (12/1/16)". I then go get the mail, thinking it to be a bit of an error in scanning, wanting to believe the seller. I get to the mailbox, and nothing was in there but my usual mail (letters, magazines, etc.). Now, I'm a bit worried and upset, as the package is fairly expensive. I open up a case when I get back to the house, and shortly afterwards, the tracking updates to "Delivered".

I inwardly screamed at this...

...but continued over the next couple of days to check w/ the post office (who couldn't find the package or figure out what happened) and with neighbors. Nothing. Seller keeps saying "it says delivered, please check w/ friends, family, neighbors, etc." I call into eBay CS earlier, and they escalated the case. I think "awesome, I should get my refund issued". Nope. They decide in seller's favor cuz of the aforementioned "Delivered". Even though I had extensively told them it had not, and that I had checked countless times around for said package.

I call for appeal. They tell me to file an IC3 report (internet crime report). I'm like, "How does this help?" they say it is needed for them to go through and override something or another for my appeal (and get refunded), and to make sure something like this never, yada yada yada. I'm supposed to get a decision by the 9th. They should have never decided in the seller's favor to begin with. It's like my side didn't matter at all. All cuz it says 'delivered'.

TL:DR, buyer beware, eBay protects chinese sellers.

[Tarq 746]

... So you're salty because a system is only fair if it applies to both parties? Ebay can't assume the seller is wrong all the time, just 'cause; if they do then sellers will lose confidence and use other marketplaces and buyers will claim refunds on every product they received.

Like you said, its an expensive item; aren't you being naive assuming that no-one would attempt to commit fraud, on either side?

 

Don't you have to sign for packages where you're from? That's when a package is considered delivered 'round here; then its super easy to check whether there's a sig, if the sig matches yours, and so on.

[Nyuuchan353 147]

ePacket China Post. No signature required for delivery.

[Kayzee 4,032]

It's likely the problem is the shipping company really. Also, it IS China we are talking about here... I have no idea how the international shipping situation is or if the Chinese government would even care. It might have just gotten misdelivered or lost.

[Makara 96]

I have an idea if this is still ongoing. I'm not sure if it's possible, but I think you can ask Post Office to write something on about your latest stuff recieved or so.

Get that paper, show it to ebay and voilá they should believe you blindly, now who's the boss?

 

Sometimes stuff gets shipped wrong; I mean, there is a tracking number and all but is the address the vendor wrote on the package the correct one? Mention that to them.

 

If you're in the UK (idk how it works in other countries), the mail guy HAS to throw you a ticket in your mailbox saying that they couldn't deliver the package because you

weren't home and left it somewhere else like, they usually write "IN UR TRASHCAN FAM", "under the door mat bro", "in ur left neighbour dude" or something. If you didn't even

have that, that's even more proof that 0 stuff was delivered to anywhere near you.

Edited January 11, 2017 by Flashy

[Cap_H 5]

Yeah, I work at post in my country and these Chinese packages are mess. Smaller companies can't write European addresses right. Also it could end up in a wrong country by accident. Really try to pursue the post first, if your item was tracked, they should know about it (something at least).

[Nyuuchan353 147]

Has been solved for a while now, lol. Filed an appeal, and they reversed the decision.

 

Staff can close this post now, unless people wanna use this topic for discussion about off topic stuff.

Edited January 12, 2017 by Nyuuchan353

[Tarq 746]

At least everything worked out in the end.

 

Closed as requested.