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Help with contacting RPG Maker Web's Support

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Hi everyone! I have been trying to contact RPG Maker Web's support for over a week, and have not gotten a response from their support. I also reached out to them on Facebook. However, they still did not respond to me. I would have made this post there, but I was ban 3 or 4 years ago from the forums. I have no other way of contacting their support. Does anyone know what is going on with RPG Maker Web's support?

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